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Questions to the text above
1. What are some of the jobs in the bar and cocktail lounge of a hotel?
2. How does food service in a hotel bar usually differ from food service in the restaurant?
3. What is involved in providing hotel room service? How do many hotels cut down on orders for ice and soft drinks?
4. What amount of room service is customarily provided at night?
5. What meal is the most frequently ordered from room service? How can this meal be ordered in some hotels?
6. Why do most hotels have only one central kitchen? How is food for different restaurants prepared in this case?
7. What additional space is needed by the food and beverage department?
8. What kind of food and beverage facility is often not connected with the main kitchen? What kind of food and beverage service does it provide?
9. Do hotel food and beverage departments employ a large or a small number of employees?
10. Which employees of the food and beverage department have frequent contact with guests? What standards must they adhere to?
Reading comprehension
Say what statements are true and what ones are false. Comment on the true statements and correct the false ones. Prove with the text.
1. In a very busy bar one bartender fills orders for the waiters, takes care of the guests at the bar and acts as a cashier.
2. A hotel’s room service menu is always the same as the one for the dining room.
3. Many hotels have ice and soft drinks dispenser machines on each floor to cut down on room service orders for these items.
4. All hotels are prepared to provide sandwiches even during late night hours.
5. More room service orders are for supper than for any other meal.
6. A snack bar usually has its own staff of cooks and waiters and may be not connected with the main hotel kitchen.
Find English equivalents from the text above to the following:
1. подавать напитки –
2. барная стойка –
3. обычный, рядовой –
4. услуга, предоставляемая большинством отелей –
5. для облегчения подготовки и обслуживания –
6. для сокращения заказов на лед и безалкогольные напитки –
7. заказать завтрак в номер, заполнив заказ-уведомление –
8. завтрак подается в указанное посетителем время –
9. пользоваться спросом –
Dialogue Patterns
Read, memorize and dramatize the following dialogues:
Ordering a Meal
Peter and Mary Almar are having a meal at a restaurant in Athens after their first day in the city. They are examining the menu and choosing what to order.
| Waiter: | Are you ready to order now? |
| Peter: | Yes, I think so. Could you tell us what “dolmadakia” is, please? |
| Waiter: | It’s vine leaves stuffed with meat and onions and served with lemon sauce. |
| Mary: | It sounds delicious. I’ll try this, please. |
| Waiter: | And for the main course? |
| Mary: | I’ll have the chicken and rice with tomatoes. |
| Waiter: | And for you, sir? |
| Peter: | I’ll have the fish and vegetable soup and the roast lamb with a salad, please. |
| Waiter: | What dressing would you like on the salad? |
| Peter: | French dressing, please. |
| Waiter: | Would you like anything to drink? |
| Mary: | I’d like some white wine. Is there a Greek wine you can recommend? |
| Waiter: | Well, the Santa Helena is very nice. |
| Peter: | Yes, a bottle of the Santa Helena, please. |
| Waiter: | Would you like a dessert? |
| Mary: | Not for me, thank you. |
| Peter: | No, thank you. Just two coffees. And could we have the bill, please. |
| Waiter: | Yes, sir. |
At the Bar
| Bar-waiter: | Good evening, madam. Good evening, sir. Would you like to sit at a table or at the bar counter? |
| Lady: | I don’t feel like sitting at the counter. I don’t fancy a bar-stool. It’s pretty uncomfortable. |
| Bar-waiter: | This way, then, please. Will this table do? |
| Lady: | That’s fine. I like it. |
| Bar-waiter: | What may I offer you? |
| Gentleman: | What would you like to drink? |
| Lady: | Some mixed drink, I think. Can you mix a Margarita for me? |
| Bar-waiter: | Yes, M-m. Frozen? Salt? |
| Lady: | Yes, please. |
| Bar-waiter: | And you, sir? |
| Gentleman: | I’ll have beer, please. |
| Bar-waiter: | Any special brand? |
| Gentleman: | I’d like your local brew. |
| Bar-waiter: | Will the Carlton do? |
| Gentleman: | Yes, I’ll try that one. |
| Bar-waiter: | Bottled or draught? |
| Gentleman: | The draught, please. |
| Bar-waiter: | Fine. One Margarita. One draught Carlton. Any snacks? |
| Gentleman: | No, thanks. |
Speaking Practice
I. Order food you want according to the model:
You want to order vegetable soup. – I’ll have vegetable soup, please.
| You want to order | 1. mixed salad 2. black caviar 3. smoked salmon and baked potatoes 4. tomato soup 5. ice-cream with chocolate and topping 6. roast lamb 7. pancakes 8. ravioli 9. glass of mineral water 10. chicken a la Kiev |
II. Say politely what you want or don’t want to do:
You want to change your room. – I feel like changing my room.
You don’t want to have any soup. – I don’t feel like having any soup.
| You want You don’t want | 1. to sit by the window 2. to have breakfast in bed 3. to have a full copy of the bill 4. to have a continental breakfast 5. to have any spirits 6. to have some soft drinks 7. to order any desert 8. to have a full English breakfast 9. to dine out 10. to have an extra napkin |
Activities
I. Here are ads of the food and beverage department in three different hotels. Read the descriptions and compare their catering service. Answer the questions:
Which hotel:
| The Peninsula | The Repulse Bay | Quail Lodge | |
| has the biggest food and beverage department | |||
| has the widest choice of bars and cocktail lounges | |||
| has the most relaxing atmosphere |
| The Peninsula Beverly Hills Restaurants and bars The Belvedere specializes in Californian cuisine, served indoors or in the garden patio. Open for breakfast, lunch and dinner. The Living Room serves the famous Peninsula afternoon tea and all-day light dinings against the backdrop of lush landscaped gardens. The Club Bar is a sophisticated and richly appointed lounge for cocktail and snacks. The Roof Garden serves Californian cuisine in a casual alfresco setting. |
| The Repulse Bay Hong Kong Restaurants and bars The Verandah is a restaurant that brings you fine continental fare in a classic and beautiful setting. A faultless combination of heavenly cuisine, fine wines and discreet, attentive service. Spices is an institution for its diversified Asian flavours, casual design and stunning garden setting. It is also a special venue for weddings, themed social or business gatherings or just a memorable dinner for two. The Bamboo Bar is the perfect spot in which to relax and wind after a day’s negotiating or sightseeing. The Reading Room with seating for up to 40 people is the perfect setting for discreet business luncheons, corporate meetings, private dinner parties or any small scale gatherings. The Palm Court Café offers a variety of homemade breads and pastries and freshly brewed beverages for takeaway or enjoying in the delightful courtyard. It is also the ideal alternative for small cocktail events and children’s parties. The Garden is the Hong Kong’s finest venue for alfresco wining and dining. Looking out over the South China Sea, the Garden is a delightful haven of tranquility and calm, a breathtaking setting for weddings, fashion parades, product launches, cocktail parties, BBQ dinners or any other event you care to imagine. |
| Quail Lodge Carmel-California Restaurants and bars The Covey Restaurant has won many awards for its classic cuisine inspired by the abundance of fresh ingredients from the Central Valley. The elegant lakeside setting allows for the natural beauty to surround your table. The Country Club dining room offers breakfast and lunch while overlooking lush green fairways. |
II. Discuss special skills, training and experience that you think are necessary to fill each of the following jobs:
R waiter
R busboy
R chef
R kitchen helper
R bartender
R food purchasing agent
R wine and liquor purchasing agent
R hotel food and beverage manager
Project
Describe the food and beverage department at least at 3 hotels in your chosen city. Use texts given in the tourist booklets.