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Telephone: Making Phone Calls
You can make phone calls from payphones in the College. This is convenient though it can be expensive.
There are payphones in the Reception area and near the Student Union Office, in the Halls of Residence and the Student Village. Some phones take cash, others take phone cards.
You can buy phone cards from the College Bookshop. The phone cards are cheaper, especially if used from a private phone. Using a phone card in a public phone is much more expensive.
(From GUIDE FOR COURSE PARTICIPANTS of Marjon International)
10. Answer the questions using the information from the text:
· Are telephone calls cheap from the UK? If yes, which ones?
· Where can you find phones in the College?
· Where can you find payphones in the College? Name all the places.
· Are there any phones in the rooms? If yes, what do you need to do to be able to make and receive phone calls?
· What is the cheapest way to make a telephone call?
· Why it is necessary to be aware of time differences?
11. Read the information given below and make word to word translation of English clichés used for making a telephone call into Ukrainian. Compare them and find the differences.
For you to Know
Making a Telephone Call in English
Before the Call:
1. Check the country and city codes as well as the telephone number you are going to dial.
2. If there is an extension number, write it down on a piece of paper.
3. It is recommended to put all the codes and telephone numbers on a piece of paper.
Remember: On the contrary with the Ukrainian telephone numbers, foreign phone numbers are written and pronounced as a sequence of numerals.
Eg. +3 80567783455 (plus three, eight, zero, five, six, double seven, eight, three, four, double five).
During a Call:
Use the appropriate English clichés equivalent to the Ukrainian ones. Pay attention to the differences and remember the clichés:
Слухаю. - Speaking.
Говорить... - This is Mr … calling.
З’єднайте мене, будь ласка з... - Could you put me through to Mr…?
Не кладіть трубку! - Hold on, hold the line!
Нас раз’єднали, передзвоніть, будь ласка. - We were cut off, please, repeat the call.
Ви мене чуєте? – Are you there?
Вас погано чути! - I can’t hear you well!
Продовжуйте, говоріть. – Go ahead, please.
Говоріть голосніше! - Could you speak up, please.
At the end of a call:
Do not forget at the end of your talk to confirm the information got through the call!
12. Match the typical Ukrainian words and phrases used for telephone calls (1-20) with the English ones given in the right-hand column (a – u).
| 1. Слухаю. | a) Are you there? |
| 2. Говорить... | b) May I speak to Mr… |
| 3. З’єднайте мене, будь ласка з... | c) Go ahead, please. |
| 4. Його/її не має на місці. | d) Hold the line, please. |
| 5. Вона/він зараз зайнятий. | e) I can’t here you well! |
| 6. Що йому переказати? | f) Could you leave a message? |
| 7. Не могли би Ви залишити йому повідомлення? | g) receiver |
| 8. Не кладіть трубку! | h) This is Mr … calling. |
| 9. Вас погано чути! | i) You’ve got a wrong number. |
| 10. Говоріть голосніше! | j) extension (number) |
| 11. номер комутатора | k) S/he is very busy now. |
| 12. Номер не зайнято. | l) Speaking. |
| 13. довгий гудок | m) We had a very bad connection. |
| 14. Зачекайте! | n) I’ll wait for your call. |
| 15. Поганий зв’язок! | o) Could you put me through to |
| 16. Я зателефоную пізніше. | p) dialing tone |
| 17. слухавка | r) ringing tone |
| 18. Ви помилились номером. | s) Wait a minute. = Just a moment. |
| 19. Було дуже погано чути. | t) He’s not in (now). |
| 20. Я буду чекати на Ваш дзвоник. | u) I will call back. |
Simulation
Situation 1. Student A is in the office of the department alone as everyone has gone out to have lunch. A telephone is ringing. You are to answer it and leave a message for Professor Tarasuk.
Student B. You are Professor Helmut from German university. You are calling Professor Tarasuk to make all the necessary arrangements on your meeting in Kyiv on 30 November. Leave a message with an offer to call him back.
Situation 2. Student A is calling his/her friend who is studying in a foreign university. An extension number is 3005. Make a call to the university and ask to put you through with your friend.
Student B. You are in the university Residence Hall which is not far from a telephone the extension number of each is 3005. Answer the call and inform your friend when you are arriving in Ukraine for holidays.
Situation 3. Below is a message left by one of the members of Student Union. Read it and dramatize a telephone call.
Date: 29/11/08
From: Mr Green To: Alex Gavrilchenko
Topic: Students’ Forum in the National Mining University in April 2009.
Reminder: Call back to Mr Green tomorrow morning at 9.30 a.m. American time. Mr Green’s number + 385 44522709, extension number 452.