Participation Points

A portion of the final grade for this course consists of participation points. These points are awarded to students at the end of every class session.

Note that participation points are not automatically awarded to students simply on the basis of their presence in class. When students attend a class session, they start with zero participation points. It is the student’s responsibility to earn participation points during the session by actively participating in class activities, discussions, and presentations. Evidence of active participation by a student is defined broadly as:

Verbal participation in team and class discussions appropriate to the setting.
Offering relevant comments and questions that are aligned with the topic at hand.
Offering relevant current events such as current articles that are aligned with the topic at hand.

Students’ active participation will be assessed according to the following criteria

Clarity:	Focus on a specific topic and context, give examples, avoid vague generalities or undefined terms, and help others to understand without any confusion.
Accuracy:	Give correct information that others can verify; students should acknowledge the limits of their knowledge of the topic.
Precision:	Specific details support all comments.
Relevance:	Comments connect to the issues currently under discussion and help others to understand those connections.
Depth:	Address the problem in all its complexity; consider the context of the problem, its root causes, and the other issues it brings up.
Breadth:	Address the problem from many points of view; consider how others might understand the problem.
Logic:	Consider how statements and assumptions work together and communicate them so that others can follow their reasoning.
Significance:	Focus on the most important elements of a topic or elements that others have overlooked; avoid repeating common knowledge.
Ethics:	Students should consider how their statements and actions affect others and judge their own contributions in terms of how they benefit the learning community.

Note: The professor may choose to define and apply alternative participation criteria at his or her discretion.

Submission & Return Policy

**** NO MAKE –UP QUIZZES AND EXAMS ****

Schedule

Week #	Topic	Assignments Due	Points
Session 1 01/22/13	Course Introduction:the definition of operations management; organizing to produce goods and services; the heritage of operations management;		n/a
Session 2 01/26/13	Operations and Productivity:the heritage of operations management (continued), exciting new trends in operations; measuring productivity: single- factor productivity, multifactor productivity, productivity variables	ReadChapter 1 Answer the questions at the end of the chapter Quiz 1	Total: 5
Session 3 01/29/13	Operations Management in a Global Environment:a global view of operations; developing missions and strategies; achieving competitive advantage through operations; ten strategic OM decisions; issues in operations strategy; strategy development and implementation; global operations strategy options.	Read Chapter 1, Solve Problems 1.1 – 1.6 Quiz 2	Total: 5
Session 4 02/02/13	Project Management:project planning; project scheduling; project controlling; project management techniques: PERT and CPM; determining the project schedule; variability in activity times; cost-time trade-offs and project crashing; a critique of PERT and CPM	Read Chapters 2 and 3 Answer the questions at the end of the chapters Quiz 3	Total: 5
Session 5 02/05/13	Forecasting: types of forecasting, seven steps in the forecasting approaches;time-series forecasting; regression and correlation analysis; forecasting in the service sector	Read Chapter 16 Answer the questions at the end of the chapter Quiz 4	Total: 5
Session 6 02/12/13	Waiting Line Models:characteristics of a waiting line system: arrival characteristics, waiting-line characteristics, service facility characteristics; queuing costs; the variety of queuing models;	Read Chapter 5 Answer the questions at the end of the chapter Quiz 5	Total: 5
Session 7 02/19/13	Midterm Exam (100 points possible) Remember to bring aCALCULATOR!	Read Module D (pp. 763 – 786) Answer the questions at the end of the chapter	Total:100
Session 8	Managing Quality:quality and strategy, defining quality, international quality standards	n/a
Session 9	Quality Management (continued): total quality management; tools of TQM, the role of inspection, TQM in service	Read Chapter 4 Answer the questions at the end of the chapter Quiz 6	Total: 5
Session 10	Process Strategy: four process strategies; process analysis and design; service process design; production technology; process reengineering	Read Chapter 5 Answer the questions at the end of the chapter Quiz 7	Total: 5
Session 11	Location Strategies: factors that affect location decisions; methods of evaluating location alternatives; service location strategy;	Read Chapter 7 Answer the questions at the end of the chapter Quiz 8	Total: 5
Session 12	Inventory Management:functions of inventory; inventory management; inventory models;	Read Chapter 8 Answer the questions at the end of the chapter Quiz 9	Total: 5
Session 13	Short-Term Scheduling:the strategic importance of short-term scheduling; scheduling issues; loading jobs in work centers; sequencing jobs in work centers; scheduling for services;	Read Chapter 12 Answer the questions at the end of the chapter Quiz 10	Total: 5
Session 14	Human Resources and Job Design:job design, job specialization, job expansion, tools of methods analysis, labor standards ergonomics and work methods	Read Chapter 15 Answer the questions at the end of the chapter Quiz 11	Total :5
Session 15	Final Exam (100 points) Remember to bring a CALCULATOR!	Read Chapter 10 Answer the questions at the end of the chapter

Total: 255 points

Academic Integrity

Academic integrity is submitting one’s own work and properly acknowledging the contributions of others. Any violation of this principle constitutes academic dishonesty and is liable to result in a failing grade and disciplinary action. Forms of academic dishonesty include:

Plagiarism — submitting all or part of another’s work as one’s own in an academic exercise such as an examination, a computer program, or written assignment.
Cheating — using or attempting to use unauthorized materials on an examination or assignment, such as using unauthorized texts or notes or improperly obtaining (or attempting to obtain) copies of an examination or answers to an examination.
Facilitating Academic Dishonesty — helping another commit an act of dishonesty, such as substituting for an examination or completing an assignment for someone else.
Fabrication — altering or transmitting, without authorization, academic information or records.

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