Описание возникшей проблемы
Unfortunately, your product (or service) has not performed well (or the service was inadequate) because (state the problem). I am disappointed because (explain the problem: for example, the product does not work properly, the service was not performed correctly, I was billed the wrong amount, something was not disclosed clearly or was misrepresented, etc.). The equipment I ordered has still not been delivered, despite my phone call to you last week to say that it was needed urgently. To resolve the problem, I would appreciate it if you could (state the specific action you want—money back, charge card credit, repair, exchange, etc.). Enclosed are copies of my records (include copies of receipts, guarantees, warranties, cancelled checks, contracts, model and serial numbers, and any other documents). I look forward to your reply and the resolution of my problem, and will wait until (set a time limit) before seeking help from a consumer protection agency or the Better Business Bureau. Please contact me at the above address or by phone at (home and/or office numbers with area code). Please deal with this matter urgently. I expect a reply from you by tomorrow morning at the latest. I insist on a full refund otherwise I will be forced to take the matter further. Unless I receive the goods by the end of this week, I will have no choice but to cancel my order. I hope that you will deal with this matter promptly as it is causing me considerable inconvenience. 4. Окончание письма Your name
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