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Complete the text with the correct British English alternatives.
My last overseas business trip was a pleasure from start to finish. I got to the
airport in record time - there was no traffic on the...................... \ The car
................. 2 was almost empty, and I parked very easily. I had an.......................... 3
class ticket, but they upgraded it to first class! My........................ 4 was quite big
and heavy, but they didn't make me check it in. When we arrived the...................... :
station was closed and there were no taxis, but I saw from the........................ 6 that
there was a bus leaving for the..................... 7 immediately. The bus dropped me
right in front of my hotel. I checked in and took the express....................... 8 to my
room on the 30th floor. What a view!
| 1 a) freeway | b) motorway | c) waterway | d) runway |
| 2 a)pound | b) pool | c) park | d) port |
| 3 a) economy | b) economic | c) economist | d) economics |
| 4 a)handbag | b)hand luggage | c) carry-in luggage | d) carry-on luggage |
| 5 a) subway | b) underpass | c) underground | d)underway |
| 6 a) schedule | b) timetable | c) timeplan | d) timesheet |
| 7 a) city centre | b) downtown area | c) hometown | d) city focus |
| 8 a) elevator | b) riser | c) upper | d) lift |
You organised the conference at the Modern Hotel for your conference but it did not go well, for the reasons given below. Write a letter (150 to 200 words) to the manager of the hotel complaining about the problems you had and asking for a discount on the bill. Suggest a figure for this discount.
• Restaurant - slow service (give an example)
• Conference facilities - equipment out of order (give a percentage)
• Swimming pool - closed some days (give number of days)
• Satellite TV - only French-language channels available
| Vocabulary |
| 2 Travel |
• Disabled facilities - some facilities not accessible (one of your delegates was in a wheelchair)
| Vocabulary |
• Smoking - many guests (not your delegates) smoked in non-smoking areas
Organisation
Match each noun in column 1 to two of the nouns in column 2 to make word partnerships.
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Look at the case study on pages 28 and 29. In the end Auric Bank chose Resource PLC. A year later, a manager at Auric Bank writes a letter to them.
In most of the lines 1 to 5 there is one extra word that does not fit. One or two of the lines, however, are correct. If a line is correct, put a tick in the space next to that line. If there is an extra word in the line, write that word in the space.
Trevor Samuels Resource PLC 700 New Church Street 8001 Cape Town South Africa
27 July 200_
Dear Mr Samuels
I'm writing to congratulate you on the service you have done provided in the last year. 1.
Our survey shows that customers are more satisfied than before. 90 percent of them say that 2.
your agents answer on the phone promptly and have all the information that they need to deal 3.
with of their calls efficiently. 92 percent say that your agents are polite and friendly and easy 4. to understand. Please to see the enclosed report for more of the survey findings-all very positive! 5. Looking forward to continuing cooperation between our two organisations!
Yours sincerely
Levia/ Lombard/
Leila Lombard
| Writing |
Your company chose one of the other organisations on page 29. A year later, the contract with them is not going well. Write a letter (80 to 100 words) to the organisation, ending the contract and giving the reasons for this.
Change
Complete the text with the past simple or present perfect forms of the verbs in brackets.
This year the Lamda agency....................... 1 (have) catastrophic results. The past
six months especially...................... 2 (be) the worst period in its history. The
founder, John Lamda,..................... 3 (open) the agency's first office in 1968 in
Madison Avenue with his brother Mark. John....................... 4 (deal) with the clients
and Mark..................... 5 (work) on the creative side. The number of employees
.................. 6 (increase) to 5,000 ten years ago, working in 25 offices worldwide.
John Lamda takes up the story: 'One day Mark and I.......................... 7 (have) a big
argument about a client and he...................... 8 (leave) the agency. He...................... 9
(take) a lot of clients with him. We.................... 10 (not speak) to each other since.'
The Lamda agency...................... 11 (go) downhill ever since. Employee numbers
.................. 12 (fall) to around 50 today. Over the last ten years, John.......................... 13
(close) all the offices except the one in New York.
As John Lamda freely admitted when I spoke to him yesterday: 'Mark's new
agency.................... 14 (do) very well over the last ten years. He........................ 15 (run)
some brilliant campaigns. He's doing so well. I......................... 16 (regret) our
| Past simple and present perfect |
argument ever since that terrible day ten years ago!'
| Describing change |
Match the two parts of these sentences.
1The company has created eight 'service regions' to de-
2Train services have been up-
3Of 8 million unemployed adults, 5 million lack the basic skills to be re-
4Smith Software is having to down-
5The technology division will also become a separate business and is re-
6The European Union is trying to de-
7The products were redesigned and re-
a)graded with the installation of new electrical systems on tracks and stations.
b)launched, but they still didn't sell.
c)centralise management and improve customer services.
d)locating from Washington DC to Chicago.
e)trained for hi-tech jobs.
f)size, and will cut programming and sales jobs worldwide by about 13 percent.
g)regulate the European airline market, but a lot of uncompetitive airlines remain.
Money
Complete the description with expressions from the box.
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It has been a disappointing year for Smithson, and our....................... 1 for the next
six months is that things will get even worse. In the UK, Smithson made a loss
of £50 million on..................... 2 of £1 billion and because of a continuing
................. 3 in the Asian economy and slow economic growth in Europe, profits
from abroad, where Smithson has most of its activities, have also continued to fall.
Reflecting this performance, which was much worse than expected, the
.................. 4 fell 30 percent to 16.1 p on the London......................... 5 yesterday. Of
course, there is no question of a....................... 6 this year, and shareholders are
becoming increasingly angry. Smithson plans to reduce its.......................... 7 in
plant and equipment over the coming two years as part of its effort to return to profitability. In any case, Smithson would be unable to borrow more in
order to invest: the company has increased its......................... 8 by 90 percent
| Financial terms |
| Trends |
over the last three years, and may soon be unable to make repayments - the lenders are becoming very nervous. If things go on as they are, there is a real risk that Smithson will face 9 before long.
| "E | |
| щ | |
| 1Л | |
| о | |
| cl | |
| -10 | |
| -20 | |
| -30 | |
| -40 | |
| -50 |
Complete the graph using the information on page 66.
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76 543210 Years ago (This year)
| Vocabulary |
| Articles |
Ten years ago, Smithson made a profit of £10 million. Its products were in great demand and, over the next three years, its profits rose to £35 million. Profits then levelled off for two years, remaining at the same level. There was a slight drop in the following year to £33 million, before profits started rocketing again. They tripled to reach £100 million two years ago. It was then that Smithson's troubles started. Profits plummeted to only £7 million last year, and this year Smithson made its first ever loss, of £50 million.
Advertising
Complete the table.
|
Look at the case study on page 52. Focus got the contract for the campaign for sports cars. This e-mail is from the Marketing Manager at the client company to the Campaign Director at the agency.
| To... From... |
In most of the lines 1 to 5 there is one extra word that does not fit. One or two of the lines, however, are correct. If a line is correct, put a tick in the space next to that line. If there is an extra word in the line, write that word in the space.
anne.fontaine@focus.fr
henry.porter@2gcars.com
| Date: |
| Subject: |
| Oct 2, 2005 |
Advertising campaign
Anne,
A quick message to say that our campaign has started very well. The idea of putting ads into 1 business magazines read by a men in their 50s was excellent. A lot of our customers are nostalgic for ZG models of the forty years ago, and now they have the money to buy one! We - now need to look more closely at the potential market among younger men. This is some one' of many points we should discuss at our first review meeting a next week, I think.
Regards Henry
Focus also got the contracts for the perfume and the restaurant chain. Write an e-mail (90 to 100 words) from the marketing manager at ONE of these two companies to Anne Fontaine, discussing the initial results of the campaign (good or bad), giving reasons for this success or failure.
Cultures