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World business newspaper.
70j
QUse these words or phrases from the article to answer the questions below.
| pep talk | mentor | CV |
| fast-tracking | headhunting | financial package |
Which word or phrase:
1is British English for the American English resume?..................................
2refers to stealing employees from companies?.................................
3do you often find in job advertisements referring to money and benefits?
4refers to an older, more experienced person who helps you? .
5usually leads to quick promotion?.................................
6means a short chat to motivate staff?................................
QWhat are the advantages and disadvantages of:
1 headhunting?
2 having a mentor system?
3 fast-tracking certain employees?
| Listening Headhunting |
Dr Simon Kingston
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4 frequent pep talks?
OOb.2Dr Simon Kingston works for the international executive search consultants Heidrick and Struggles. Listen to the first part of the interview and complete the chart below.
| From beginning to............... 7 the business |
| From talking to.................. |
Methods for identifying candidates
Asking for
Own original
in newspapers or
from the organisation
From our
Cross-
ПОв.2Simon mentions three different types of experts which his company usually speaks to at the beginning of an executive search. Who are they?
ft Gs.3 Listen to the second part of the interview and complete the summary below.
One common theme in the careers of a lot of successful people is an......................
...................... [23] of the individual's own...................................................................... [24]. This
allows them to........................ [25] the sort of organisations in which they will work. It
also allows them to............................................. [26] but appropriately to opportunities
that are unplanned that present themselves.
0Which qualities does Lord Browne at BP demonstrate, according to Simon?
We often use indirect questions and statements to sound more polite, for example when asking for personal or sensitive information.
Could you tell me what your salary is? Would you mind telling me how old you are? I'm not sure when the interview finishes.
Indirect questions have the same word order as direct statements.
She left the job. (direct statement) Could you tell me why she left the job?
We can use the following expressions to introduce indirect questions and statements.
| Language review |
| Indirect questions and statements |
I wonder /1 can 7 remember /1 have no idea / I'd like to know /1 am not sure ... when the post will be advertised.
| .page 153 |
For yes / no questions we use if or whether. We can also use if or whether in statements.
Will he apply for the job? (direct question) I wonder whether he'll apply for the job.
Interviewees
Choose a job you would like to have in a company you would like to work for. Tell your partner what the position is.
Interviewers
Possible areas to cover include:
•strengths • interests
•experience • weaknesses
•achievements • skills
6the last topic on the list
7to make a suggestion formally
8to support a formal suggestion
9a method of making a decision
10an official record of what was said and/or decided
11to say that you cannot go to a meeting
| Q Why are some meetings successful and others unsuccessful? Q Match the definitions l to 12 to the words and phrases a) to I). |
| Managing meetings |
| the person in charge of the meeting the people at the meeting to go to a meeting a list of topics to be discussed one topic on the list |
12what needs to be done after the meeting, and by whom
a)action points
b)chairperson
c)propose
d)attend
e)to send your apologies
f)item
g)vote
h)any other business (AOB)
i)participants j) second
k) minutes I) agenda
A group of managers are discussing whether to offer an employee a full-time contract. Listen and tick the expressions in the Useful language box that you hear.
Useful language
Starting
OK, let's get down to business. Right, can we start, please?
Setting objectives
The purpose of this meeting is . The aims of this meeting are ...
Asking for reactions
How do you feel about...? What do you think?
Dealing with interruptions
Could you let him finish, please? Could you just hang on a moment, please?
Keeping to the point
I'm not sure that's relevant. Perhaps we could get back to the point.
Speeding up
I think we should move on now. Can we come back to that?
Slowing down
Hold on, we need to look at this in more detail.
I think we should discuss this a bit more.
Summarising
OK, let's go over what we've agreed.
Right, to sum up then ...
QYou are managers of a retail fashion chain called Space. You are holding your regular management meeting. Use the Managing Director's notes below as an agenda for your discussions. A different person should chair each item.
1 DRESS CODE
Following complaints from customers, we need to discuss ideas for a dress code for all employees, as well as guidelines on personal appearance.
2 POLICY FOR SMOKERS
Non-smoking staff complain that staff who smoke take frequent 'cigarette breaks' outside the store. Should smokers work extra time to make up for the time lost?
3 COMMISSION PAYMENTS
At present, commission is based on quarterly sales at each store and is divided equally between all staff. Now, our Sales Director wants each person to receive commission according to their individual sales.
4 END-OF-YEAR BONUS
Staff receive sales vouchers as an end-of-year bonus. The vouchers give discounts on a range of goods at major department stores. Some managers are proposing to issue no sales vouchers this year. Instead, staff will be invited to an end-of-year party.
5 STAFF TURNOVER
Staff tend to be young so employee turnover is high. As a result, training costs have increased dramatically. What can be done to keep staff longer?
Background
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The job
• Developing a customer-oriented culture in the organization of the clubs
• Increasing the revenue and profits of the company of the six clubs in Manhattan
• Exploiting new business opportunities
• Liaising with and motivating our team of managers and their staff
• Contributing to marketing plans and strategies
The person
• Dynamic, enthusiastic, flexible
• A strong interest in health and fitness
• A good track record in previous jobs
• The ability to work with people from different cultural backgrounds
• Outstanding communication skills
| ш СП < и |
| SLIM GYMS owns and operates six health and leisure clubs in Manhattan. The clubs appeals mainly to people aged 20-40. All the clubs have a gymnasium, with the latest equipment, an aerobics studio, a swimming pool, sun decks, a cafe, bar and clubroom. Three of the clubs are located in areas where large numbers of Spanish, Chinese and Italians live. In recent months, Slim Gyms' profits have fallen sharply. Many members have not renewed their memberships and the club has been unable to attract a sufficient number of new members. Slim Gyms recently advertised for a General Manager. His/Her main task is to boost sales at the clubs and increase profits. |
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| SLIM GYMS General Manager Required for our chain of Health and Leisure Clubs • Salary negotiable • Excellent benefits package 88 Harvey Place 11-C New York NY 10003-1324 |
• A flair for new ideas and sound organizational skills
You are directors of Slim Gyms. Study the file cards on the four short-listed candidates on the opposite page. Hold a meeting to discuss the strengths and weaknesses of each person. Try to agree on who seems to be the best candidate for the job.
Then listen to the interview extracts with each of the candidates and come to a final decision on who should get the job:08.5 Guido Passerelli, О 8,6 Martine Lemaire, 08.7 David Chen, Oa.8 Gloria Daniels.
V_____________________________________________
Writing
Write a letter offering employment to the successful candidate.
^^ Writing file page 132
Name: Guido Passerelli Age: 52
Marital status: Married, with three children
Education: Bronx High School
Experience: Former American football player. Ran a small business for several years finding locations for film companies. Recently organised stunts* for a major film company.
Outstanding achievement: 'I was 5th in the
New York marathon when I was aged 34.'
Skills: Fluent Italian and Spanish. Speaks English fairly well, but with an Italian accent and is sometimes hesitant.
Personality/appearance: Tall, handsome, tanned. Very self-confident. Wore a designer jacket and expensive designer tie at the interview.
Comments: Many interesting ideas for improving Slim Gym's profits. For example, thinks members should get a 50% discount off their subscription fee if they introduce a friend. Wants Slim Gyms to aim at all age groups. Believes his organising ability is his best quality. Expressed his points of view forcefully, sometimes arguing heatedly with the interviewer.
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* actions in a film that are dangerous.They are usually performed by a stunt man or woman instead of by an actor.
Name: Gloria Daniels Age: 36
Marital status: Married, with two children
Education: Diploma in Sports Management (Massey University, New Zealand)
Experience: Worked for three years for a chain of fitness centres. Joined Johnson Associates, an organisation promoting top sports personalities. Has travelled all over the world for the last ten years negotiating contracts with sportspeople.
Outstanding achievement: 'I negotiated a successful deal with Hank Robbins, the famous baseball player.We promote him exclusively.'
Skills: Has an elementary knowledge of Spanish and Italian.Was good at all sports when younger. Considered becoming a professional tennis player.
Personality/appearance: Wore a very expensive dress at the interview. Film star looks. Charismatic, over-confident (?)'l like to win at everything I do, and usually I succeed.That's why I'm so good at my present job.'
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Comments: Thinks Slim Gyms should raise more money by offering shares to wealthy individuals. In her opinion, Slim Gyms should immediately hire a firm of management consultants to review all its activities. In the interview, she seemed to be very competitive. Would she be a good team player?
Name: David Chen Age: 40
Marital status: Single
Education: Master's degree in Business Administration (Hong Kong University); Diploma in Physical Education (New University of Hawaii)
Experience: Several jobs in various companies before joining a large university as Sports Administrator. Has organised many sports events for the university.
Outstanding achievement: 'I have a black belt in karate.'
Skills: Numerate, extensive knowledge of computer programs. Fluent Chinese and English, some Italian.
Personality/appearance: Dressed in a formal dark suit but looked relaxed. Quiet, determined, polite and diplomatic. Asked many questions during the interview.Was rather shy if he didn't know the answer to a question.
| i |
Comments: Believes Slim Gyms should increase its services, for example, offer classes in salsa dancing, open a small boutique at each club selling sports equipment, etc. It should immediately cut costs by 10% in all areas of its business.Thinks his honesty is his best asset. Has an interest in all Eastern contact sports: judo, karate, aikido, etc.
Name: Martine Lemaire Age: 32
Marital status: Divorced, with two children
Education: Degree in biology (Sorbonne, France); Master's degree in Dietetics (Yale University, US)
Experience: Worked for five years as a dietician in a hospital. Had a year off work when her health broke down because of stress. Joined a company selling health and skin-care products. For the last three years has been Assistant Sales Manager.
Outstanding achievement: 'I am proud of raising a family successfully while working full-time.'
Skills: Fluent French, good Spanish. Speaks and writes English fluently.
Personality/appearance: Well-dressed in fashionable clothes. Dynamic and ambitious. Sometimes assertive during the interview:'Nothing will stop me achieving my goals.'
Comments: Her main idea for increasing profits: spend a lot of money on multi-media advertising and offer big discounts to new members. Believes her strongest quality is her creativity. In her leisure time, she runs a weekly aerobics class and also manages a local baseball team at the weekend.
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ЩИИИИИИЯИИИИИИИЯЯИИИИШИ
Vocabulary
Free trade
Reading
Fair trade
Language review
Conditions
Listening
Negotiating techniques
Skills
Negotiating
Case study
Ashbury Guitars
The merchant has no country.
| Starting up |
Thomas Jefferson (1743-1826), Principal author of the Declaration of Independence
QThink of some of the things you own (for example, shoes, TV, car). Which are imported? Where were they made?
0Name some global companies. What kind of business are they?
QWhat is globalisation?
фDiscuss these statements. Do you agree or disagree?
1 Globalisation damages local goods, services and cultures.
2 Globalisation increases competition among companies.
3 Globalisation raises people's living standards.
4 Globalisation improves international communication and understanding.
ф ( ) 9.1 Listen to the first part of a radio interview with Ian McPherson, an expert on international trade. Complete the definition of free trade he gives.
It's a situation in which goods come into and out of a country without any
..CQCltr.Q.b....[27] or.................... [28]. Countries which truly believe in free trade try to
..................... [29] their trade, that's to say, they take away...................... [30] to trade. They
have open...................... [31] and few controls of goods at........................ [32].
0 О 9.2 Listen to the second part of the radio interview. Note down five things which stop people trading freely. Explain briefly the meaning of each one. For example: 1 Tariffs. These- are taxes on imported goods.
ф О 9.3 Listen to the third part of the radio interview and do the exercises.
1When there is a policy of deregulation:
a) companies compete freely.
b) there are a lot of government controls.
c) companies must follow regulations.
2According to Ian McPherson, what is the greatest benefit of free trade? Choose the best answer.
a) more choice of products d) higher salaries
b) better-made products e) a wider choice of jobs
c) more expensive products
3Complete this sentence.
Some countries do not practise free trade because they wish to:
• fight against.......................... 1 competition, for example, dumping;
• protect their........................ 2 industries, because they are important to the
economy;
• be less.......................... 3 on foreign imports, because their economies need
developing.
4 What trend in international trade does Ian McPherson mention? Why does he think the trend is a good one?
QDiscuss these questions.
1To what extent do you have free trade in your country?
2Should certain industries in your country be protected? If so, which ones?
| Vocabulary Free trade] |
3Is free trade always a good thing, in your opinion?
QUse the words and phrases in the box to complete the table. Use a good dictionary to help you.
free port developing industries dumping tariffs strategic industries restrictions quotas laisser-faire liberalise customs deregulation subsidise regulations
Open markets
(Trade without restrictions on the movement of goods)
open borders
Protected markets
(Trade with restrictions on the movement of goods, for example, import taxes)
barriers