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Communicating at work
Helping visitors
1 What do you do if a visitor to your organisation asks for help? Listen to four
dialogues and match each one with a cartoon. ►W23.1
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Dialogue Cartoon
1 2 3
2 Listen again. Which of these sentences do you hear? ^23.1
Giving help
Do you need any help?
Follow me.
Can 1 help?
Do you want to borrow some money? Would you like to use a computer here? I'm sure I can find one for you. 1 can show you on the map. if you want.
3 Look at this framework.
How to lake care of a visitor
Visitor
Host
| ive help/inlormalion |
Answer and thank the person lor Iheir help
Work with a partner. You are helping an important client with a problem. Use the framework to help them with the situations below. Take turns with your partner to play the visitor.
Situations
1 The visitor needs a taxi.
2 The visitor wants help booking a theatre ticket.
3 The visitor wants to send an email to his/her office.
4 The visitor's mobile phone battery is flat.
5 The visitor wants to buy something typical from your region.
When helping visitors, remember to ask questions ana make otters polrtery;
■ Can I help?
1 Do you need any help?
■ What can I do for you?
1 l can do that for you
Unit twenty-three 79
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EH I buy money
| A: Excuse me. (9) ? B. Whal do you need? A (10)............ for the coffee machine B: Just a second, yes, here you are. A: Thanks very much. |
| 8 No problem. A Cheers. That's (3).............. |
Gelling money out
A Hello, (6)............. into Swiss
B Yes, but (4)............ first francs
A OK, I'll wail here B How much do you want lo
B. (5)........... ? change?
A Yes. there's a bank just across the A. (7)................ °
road, over there. B* There's no commission II you
change more than 200 euros.
A OK. then (8).............. thanks
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Listen to this
Hey, big spender
1 We interviewed three people about how they like to spend their money. Listen to the conversations and match each person with an illustration below. ►M24.2
Person Illustration
1 2 3
2 Listen again and answer the questions. r>H24.2
1 When docs Anne go shopping lor clothes?
2 Why does Anne save her money?
3 What does Tashi spend his money on?
4 Is Tashi careful with money?
5 What does Sam buy every Saturday morning?
6 How often does Sam buy shoes?