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Telephoning 4: Solving problems by phone
1 Complete the three phone conversations with words or phrases from each group.
Explain problem
1 didn't get
I can't remember
I'm having a problem
Offer heli
Could you contact I'll do
Could you get someone I'll call
Could you send I'll ask
Checking
Do you want me to call back after 1 speak to him?
Is that OK?
Call me back in 30 minutes if you still haven't got it.
Call 1
maria; Hi. Annie. It's Maria. I'm sorry but (1)............................... with my computer.
annie: What sort of problem?
maria: It keeps crashing for no reason. (2).............................. to check it?
annie: Don't worry. (3)............................... an engineer to check. |4)................................
maria: Wonderful. Thank you. Bye.
Call 2
julie: Hello, Annie. It's Julie from Excom. I'm sorry but (5).............................. the minutes
from our last meeting.
annie: Really? I sent them last week in an attachment.
jui.ii:: Well. 1 don't think they arrived. (6)............................ them again?
annie: Sure. I'm really sorry about that. (7)................................ it now. (8).............................
julie: That's great,
| It Keeps crashing! |
Call 3
peter: Hi. Annie, it's Peter. (9).............................. the
time of our meeting next week.
annie: Tuesday at 10 o'clock.
peter: That's Fine. (10).............................. Jan? I forgot
to tell him about it.
annie: Of course. (11).............................. him
straightaway. (12)..............................
peter: No. only call back if you don't reach him.
2 Listen to check your answers. ►W26.1
3 Think of two typical work problems. Then telephone your partner and ask for help. Student A Student B
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Explain Ihe problem and ask lor help Thank and say goodbye
Olfer help and check Say goodbye
Remember
If you have a problem, remember to:
■ explain Ihe problem clearly
■ ask lor help politely.
II someone calls you with a problem:
• show understanding
• otter help quickly and politely.
33 Teaching T'ai Chi
Complete the dialogues with phrases (a-j) beli
| Cover the dialogues above and make starting with the words in-low. Inviting someonelying 'no' to an in 1 want to ip. |
sue: Vasill. (1)........... lunch
tomorrow after our meeting vasili: Oh, thank you very much. sue: There's a Mexican restaurant
nearby. (2)........... ?
vasili: (3)...........
sue: Good. I'll reserve a table
a I have to cancel b That sounds good c Can you and Jitka come d Is that OK for you e I'd like to invite you to
Saying maybe'joai invilatipri
sue: We're having a little parly at
the weekend. (4)........... ?
«RHDT:Thal sounds nice. Thank you.
(5)...........
sue: Fine. Can you let me know before Friday? berndt; I'll let you know before then.
f Are you tree for lunch on Friday
g I'm afraid I can't
h But thanks for the invitation
I Yes. sorry about that
I But I'll have to check with Jitka
Saying. 'no' to an invitetioji
sue: Michel. I want to try ihe new vegetarian cafe across the
road. (6)........... ?
wcHa: (7)............. I have some
visitors from the US.
(8)...........
sue: Thai's OK. Another time. uchev Definitely
Have a m
Cancelling an invitation
Vasili I'm really sorry Sue, but
(9).......... lunch tomorrow.
Something's come up. Sue: No problem. Vasih. Can we fix another time? Sue: Let's do something next
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week.
Vasili: (10).............
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10 an lling an inviia
iLlUOll „_
I'm reallysoi
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Listen to this
T'al Chi can Improve your life
1 Listen to Mike Tabrett talking about T'ai Chi.
Are these sentences true or false? ►H27.2
1 "Hai Chi is different from KungFu. T F
2 Mike's oldest student is 65 years old. T F
3 Mike is a vegetarian T F
4 Mike never does T'ai Chi classes with companies. T F
2 Listen again and answer the questions. >W27.2
1 There are four elements to T'ai Chi. Breathing, body position and soft movements are the first three. What is the fourth element?
2 What is the main benefit of T'ai Chi?
3 Mike thinks T'ai Chi is better than sport? Why?
4 What should we do every day for two minutes?
What tin you ihink?
Mike says: "You should do T'ai Chi because I think it can improve your lifer Would you like to try Tai Chi?
The words you need ... to talk about health
Meet Mike Tabrett who teaches Tai Chi. He talks to us
about T'ai Chi and how to stay healthy.
1 Match the health advice with the correct illustration.
1 You should drink two litres of water every day.
2 You shouldn't eat too much junk food.
3 You should exercise regularly.
4 You should think carefully about what food you buy.
5 You shouldn't smoke.
6 You shouldn't go to bed too late.
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With a partner, think of two or more sentences giving advice about health. Then tellthe class.
90 Unit twenty-seven
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2 Complete these sentences with a word from the box.
1 I want to.............. weight but at the moment I'm putting on weight.
2 I want to.............. smoking but I'm on 40 a day.
3 I want to.............. more exercise but I haven't got time.
4 I want to.............. my working hours but 1 have too much to do.
5 1 want to............. more but my job is very stressful.
6 1 want to............. on a diet because I'm overweight.
Which of these are true for you? Do you want to do anything else to improve your health?
It's time to talk
Staying healthy can be difficult when you sit at work all day. But your organisation has given you €55.000 to spend on making your workplace healthier. Working in groups. discuss which of the following you should spend your money on.
lt;[»lU»J I
Offer Va\ Chi classes to employees after work
Buy exercise machines ____________________