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Communicating at work
Visiting an organisation
1 Use the words in the list to complete the conversation between Keiko Sumi
and a company receptionist at the London office of a major charity.
At reception
keiko: Good morning. My name's Keiko Sumi. I've got an (1)............
with Patrick Hart at 10 o'clock.
receptionist: just a moment. Ms Sumi I'll (2)................... him you're here.
Could you (3)................. the visitors' book?
keiko: Of(4).......................
receptionist: Right. Mr Hart will be with you in a (5)...................
keiko: Thank you.
receptionist: And (6)................. you pu! on this security (7)....................
| moment could appointment tell course badge |
please?
2 Now listen and check your answers. ►M14.1
3 Practise reading the conversation with a partner.
4 Patrick Hart welcomes Keiko in reception and takes her to his office. Which of these sentences do you hear? pH14.2
At the office
Nice to meet you. Please take a seat.
Please follow me. Can I get you a drink?
| Remem When meeting people who are visiting your organisation. remember to make them lee! welcome: • Welcome to .. • Please follow me. • Please take a seat. • Would you like something to drink? • I hope you have a nice stay. |
Is this your first trip to London? I hope you have a nice stay.
Here we are. 250 people work in this building.
Did you find us OK? I'd love some tea.
Welcomingvisitors
5 You are meeting a visitor in the reception area of your organisation. Use the
ideas below to role-play the meeting with your partner. Then change roles.
| 1 Greet |
| «. |
2 Explain location ol ottice
| * |
re are ... people... in this buildinMB
| Welcoming visitors to your organisation |
| 3 Say something aboul the ottice |
| i |
| ft |
| » |
| ce to meel |
(Jfceasefollow me .ttftHere we are Would you like. .fl
| 5 Arrive at ottice -otter a drink |
| « |
| 4 Ask about visit |
| » |
| this your firs! visit. |
Can you continue with your own ideas?
50 Unit fourteen
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On the Agenda
Speaking
Holidays
Social phrasesAir travel
Vocabulary
Holidays and travel
What kind of holidays do you like1 Oo you like dying'' Why? Why not'
IB Trekking in Nepal
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| V. I" Arriving without luggage A: Hello, {9)............ B: Righl, I need some information from you. A: OK. (10)......... and a local address. B: Thank you. You're very organised. A Yes, this isn't the first time! |
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I
my suitcase didn't arrive There's no room Can I check in here when is boarding An aisle seat
f do you have any information
g this is my flight information
hI'm very sorry for the delay
iI'll do that
j Boarding is at 17.30
■' Cover the dialoguesabove and mate your own,
| On the plane Excuse nif.. |