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Communicating at work
Meeting a visitor at the airport
1 Koji is a Japanese client of Shirley's. He plans to visit Perth lo see her
| HB |
and confirms his visit by email. Complete the email using the words in the box.
| a |
Details
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StftdNavStndUitr B"t « Dr.ll Add AnuMwitt Sfubjr* CwtUcti C(*cl tor-*.
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ra
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Hi Shirley
Just a short email :o give you my (1).......... details. The (2)...........
number is BC4567and I arrive at Perth at 11.15 on Thursday morning.
Please (3).......... that someone will (4)............ me at the airport. It not.
I will (5|............ a taxi to the hotel. I (6)............ to be at your office at
9.00 on Friday morning.
Look forward to (71.......... you.
Best (8)...........
Koji
2 Shirley meets Koji at the airport. Listen and tick (•) the sentences you hear. ►►! 8.1
It's good to see you again. How are you? No. 1 can manage, thanks.
Did you have a good trip? OK. Here we are.
Can I help you w.th your luggage? The car's in the car park.
At home it's cold and wet. How's the weather back home?
3 You are meeting an important client at the airport. Use the ideas below to role-play the meeting with your partner. Then change roles.
| take | |
| flight | meet |
| seeing | confirm |
| wishes | arrival |
plan
| w'slhe,,. |
How to welcome a visitor
a, lo.It'sgoodlo
»
a.
»
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| Tell your visitor about the car |
| The cans .** |
| Greet |
Ask about the trip
| €L |
Did vou have
Continue with your own ideas.
| Offer to help with their luggage |
Ask about the weather back home
1 Remember
When welcoming visitors, remember to
• Welcome positively: Welcome to ...
• Ask polite questions: Is this your first time ... 1
• Offer nelp if they need it. Let me help you with
32 Unit eight
| A Hi Three tickets lor the WemJella Lafc tour, please. (1). 8 That's $22.50. please A; Thanks. (2)........ leave, please? B: At 3 o'clock, in 25 minutes. A: OK. Thanks. Taking the train A Excuse me. (3).... ? B No You need to take the blue line A: OK. so where do I go' B. Go to Lake Street and transfer to the blue line and then (4)........ A: Great. Thanks for your help. |
| a Could I have a receipt b What lime does the next ferry c Keep the change d When's the next bus |
| listi'ii and check. |
e Two adults and one child
( take it to the end of the line
g DoesthisgotoO'Hare Airport
h Can I get a bus to
Have a^o
Cover the dialogues above and make your own. starting with the words below
Buying a ticket Catching a bus
Hi... Excuse me. Can I...?
Taking the train Getting a cab
Excuse mo Does this go to...? How much ...
isc reading ihc dialogues wiih a partner
Unit nine 33
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